FAQ & Troubleshooting

We offer our apartment on Airbnb only to cover its costs as a second residence which means that it is occupied for around 25% in a year. In our first two years of hosting, we received around 50 families or friend groups. Only 5 times, a problem was reported impacting partially the stay of our guests:

• Twice there was no WIFI due to a provider issue (outside cable broken due to road works)

• Once our toilet flush did not work

• Once there was a water leakage in the apartment above us which caused water drops fall from the bathroom ceiling (you can still see water stains which we will repair once the insurance has given us their go)

• Once our heater did not have enough pressure which prevented it from heating water

At this moment, there is no problem at our knowledge - here are some answers to questions or concerns you might have:

Wifi signal is weak - particularly in sleeping rooms

We have invested in the best available internet subscription (Fiber) - this is the best you get at that part of the city. We have installed a Wifi Repeater in the corridor (with the same router name) to which you might want to connect. Its password is the same as main Wifi Router. It also helps to open the right hand door of the mirror cupboard in the entrance hall. This is where the router is placed.

There is no electricity

First have a look whether neighbour appartment still have lightning / electricity. Occassionally there might be a general, external electricity interruption. A recent storm or a general electricity interruption might have caused the main or a specific circuit breaker to have automatically switched on 'off'. All circuit breakers can be found in the mirror cupboard at the entrance hall - just slide the right hand door to the left and you will be able to inspect them and if needed put the circuit breaker back up.

There is no WIFI at all

If for a longer period there is no WIFI, this means that there is an external interruption. Just contact me and I will open a problem ticket with the provider. Unfortunately they have the right in Italy to investigate the issue for 3 days. Depending on when the issue occurs, and the type of root cause (typically a broken cable due to road works) , fixing it will take 3-7 days.

There is no warm water in the apartment

This probably means that there is not enough pressure in the tubes. Please go to the bath room and open the cupboard above the toilettes. If the temperature on the dispay is showing a temperature below 50 Celsius, you will need to put a bit more pressure. Follow this process:

I am not able to use the electrical hob (coocking plate) as it shows an 'L'

This is the cleaning/children lock. Just press for over 5 seconds on the button that displays a padlock and then you will be able to use it